Effective Date: July 9, 2026
At Shiv Shakti Jewelry, we are committed to providing high-quality jewelry and ensuring customer satisfaction. Please read our exchange policy carefully before making a purchase.
Exchange Policy
We do not accept returns on any products. However, we offer an exchange under the following conditions:
- Exchanges are accepted only within 3 days of the delivery date.
- The product must be unused, unworn, undamaged, and in its original packaging with all tags, certificates, invoices, and accessories intact.
- The exchange request must be submitted within the 3-day exchange period.
- Products showing signs of wear, damage, alteration, or misuse will not be eligible for exchange.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Customized or personalized jewelry
- Engraved products
- Gift cards
- Items purchased during clearance or special sale events (unless received damaged or incorrect)
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos and your order number. After verification, we will arrange a replacement or exchange.
Exchange Process
To request an exchange:
- Contact our customer support within 3 days of delivery.
- Share your Order ID, reason for exchange, and clear photos of the product.
- Once your request is approved, we will provide instructions for shipping the product back.
- After inspection and approval, we will dispatch the exchanged product.
Shipping Charges
- Customers are responsible for shipping the product back to us unless the exchange is due to a damaged, defective, or incorrect item.
- Shipping charges, if applicable, are non-refundable.
Contact Us
If you have any questions regarding our exchange policy, please contact us:
Shiv Shakti Jewelry
Website: https://shivshaktijewelry.com
Email: support@shivshaktijewelry.com